Shipping Policy

What locations do you ship to?

Lucky for you, we are currently offering free worldwide standard shipping on every order. Be sure to take advantage of this promotion before it's over (we normally offer free shipping on all orders over $65). We package & ship orders to nearly every country across the globe, but transit time will vary from location to location. 

How long does an order take to arrive once shipped? 

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 1-2 business days for handling & processing your order. The typical delivery time frame is anywhere from 5-10 business days for standard shipping. Depending on your geographical location, you might receive items much earlier. Please allow extra time during our busy season, as postal delays are out of our control.

Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers details, are provided with every order. Every order is insured, so if your package does not arrive, you are eligible for a refund or replacement.

Please reach out to our support helpdesk via the online chat box for additional assistance in this matter. 

Do you offer fast shipping?

We currently offer free worldwide standard shipping to all our customers. However, if you have a deadline to meet, please let us know and we'll contact our delivery partners for an upgrade price based on your location (express delivery can be quite costly).

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as your order has been processed and has left the warehouse. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

Every order sent out by us has shipping & handling insurance to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you out a new package with priority shipping, if possible. Please see our refund policy for when this might be applicable.

Will I pay customs fees or import taxes for international shipping?

All prices on our webpage are displayed with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office.

Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Our delivery partner will handle the clearance and will invoice you in local currency for any duties and taxes linked to your order. For more information, please refer to the website of the delivery partner handling your delivery.

Extended delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact our support team as soon as possible and we will do everything we can to help to resolve the situation.